We recommend selecting the “Request Refund” button in the confirmation email you received post-purchase. From there, you can walk through the easy steps to request your refund. For the best experience, we suggest using a desktop or laptop computer rather than a mobile device to request a refund. If you need your confirmation email resent or have any questions, our Customer Experience Team is here to assist via email: help@fanshield.com

You may also submit your claim online through the online step-by-step link, please see the following: https://requestmyrefund.com/fanshield/refund Once you submit your claim, our Refund Advocate Team will be in contact within 3 business days with a case status update and/or to request the required supporting document.

These answers are being provided for informational purposes only and are not binding on the company or its partners or underwriters. The sole document that governs your coverage is the insurance policy provided to you upon purchase