If you submitted a claim to FanShield's Refund Advocate Team and received an approval email after meeting the insurance policy's requirements, you may claim your refund amount through the email that was sent to your inbox from Hyperwallet with the subject line "Your FanShield Payment By Hyperwallet".

FanShield does not have direct access to your banking information and are unable to provide a direct deposit refund without going through a secure refund provider such as Hyperwallet, a partner of Paypal.

These answers are being provided for informational purposes only and are not binding on the company or its partners or underwriters. The sole document that governs your coverage is the insurance policy provided to you upon purchase